FOR THE MOST UP TO DATE FAQ PLEASE USE OUR HELP DESK SUPPORT HERE OR CHAT SYMBOL ON THE BOTTOM RIGHT PAGE OF THE SITE (NOT AVAILABLE ON MOBILE)

USA SHIPPING:

FREE SHIPPING ON ALL ORDERS OVER $75 - USE CODE "free75"

LOCAL EXPEDITED ORDERS WILL SHIP UPS - CHECK DELIVERY TIMES HERE. PLEASE GET IN TOUCH IF YOU ORDER IS EXTREMELY URGENT SO WE CAN CONFIRM DELIVERY DATE. 

FAMILY OWNED SMALL BUSINESS - ESTD SINCE 2008

OUR DO GOOD PROMISE ON ALL NYCFACTORY.COM ORDERS:

CHARITY:
AUTOMATIC 3% CHARITY DONATION AT NO COST TO YOU 
POWERED BY  

CARBON NEUTRAL:
CARBON NEUTRAL SHIPPING EMISSIONS DONATION
POWERED BY  

GENERAL INFO:

SHIPPING:

We will always try to ship within 1 business day. Same day dispatch on most orders placed by 2pm. Expedited orders are handled with top priority.

We ship from New Jersey. Our domestic orders generally takes 1-5 business days to arrive - there are post office delays to be expected these days. Please contact us if you have time sensitive orders and we will let you know what we can guarantee from our end. 

International orders takes anywhere from a week and up. We have seen some countries with unusual delays due to Covid and backed up customs and post offices. 

SHIPPING DOMESTIC:

We ship all across the US with USPS or UPS
US free economy shipping on all orders over $75 use code "free75"
US economy starting at $3.98
US standard shipping starting at $5
US Expedited shipping rates start at $15

SHIPPING INTERNATIONAL:

We ship worldwide - same or next business dispatch. We have recently partnered with UPS and DHL as our preferred partner for international shipments. We may also use UPS and the Post Office for our global shipments unless DHL was chosen during checkout.

INTERNATIONAL / EU UPDATE: Duties and taxes will be ***pre-paid during checkout and is guaranteed. There will be no additional charges on your end.  We will use DHL for these orders.  This is powered by Global-e which is a leading provider of cross-border e-commerce solutions.

***United Kingdom, New Zealand, Australia, Norway, and any country that's a part of the European Union

If you are not charged any customs or duty fees (refer to update above) at checkout there may be a fee at the time of delivery. In these cases it is important to note that the buyer is responsible for any applicable customs and import duties associated with a purchase. These fees are different from country to country so this is not something we can control or manage from our end. Customs policies vary widely, and some countries don't charge Import Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information. The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. Customs delays can affect original delivery estimates.

TRACKING: 

As soon as your order has shipped, we'll notify you by email and provide you with the tracking information for your package.

RETURNS:

Start a return or exchange click here You will need your order number (it will be in this format: xxxxxx-nyc) and your order email or zip code. Follow the steps. 

REFUNDS:

We can not accept used or washed products in return. You can return or exchange within 30 days. If you need more time let us know. Buyer is responsible for return shipping. Once we receive your return and upon inspection we will offer a full refund. No hassle. 

SATISFACTION GUARANTEED:

Don't be fooled by our low prices - we offer high quality products and speedy shipping. We guarantee satisfaction and if you are not happy please get in touch and we will do what we can to resolve.

As a small business we take pride in our products, service and the overall customer experience from start to finish. We will go out of our way to make this a positive experience for you. 

Thanks for supporting small biz! 

View our support desk to start a support ticket if you have questions about our policy or anything else.