SHIPPING, RETURNS ETC

JULY 12th, 2021 UPDATE FOR OUR EU CUSTOMERS: WE ARE NOW COLLECTING VAT ON YOUR ORDERS. YOU WILL PAY IN FULL AT CHECKOUT AND THERE WILL BE NO CHARGES UPON DELIVERY. WE HOPE THIS WILL BE HELPFUL FOR YOU. PLEASE GET IN TOUCH IF THERE ARE ANY QUESTIONS. 

 

USA SHIPPING:

LOCAL EXPEDITED ORDERS WILL SHIP UPS - CHECK DELIVERY TIMES HERE. PLEASE GET IN TOUCH IF YOU ORDER IS EXTREMELY URGENT SO WE CAN CONFIRM DELIVERY DATE. 

UPS DELIVERY FROM NYC FACTORY

FAMILY OWNED SMALL BUSINESS - ESTD SINCE 2008

OUR DO GOOD PROMISE do good promise ON ALL NYCFACTORY.COM ORDERS:

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AUTOMATIC 3% CHARITY DONATION AT NO COST TO YOU 
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Carbon Neutral ShippingCARBON NEUTRAL:
CARBON NEUTRAL SHIPPING EMISSIONS DONATION
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GENERAL INFO:

SHIPPING:
shipping nyc factory
We will always try to ship within 1 business day. Same day dispatch on most orders placed by 2pm. Expedited orders are handled with top priority.

We ship from New Jersey. Our domestic orders generally takes 1-5 business days to arrive - there are post office delays to be expected these days. Please contact us if you have time sensitive orders and we will let you know what we can guarantee from our end. 

International orders takes anywhere from a week and up. We have seen some countries with unusual delays due to Covid and backed up customs and post offices. 

SHIPPING DOMESTIC:
usa flag
We ship all across the US with USPS or UPS
US free economy shipping on all orders
US standard shipping $5 flat on all orders
US Expedited shipping rates start at $10

SHIPPING INTERNATIONAL:
global shipping
We ship worldwide - same or next business dispatch. We have recently partnered with UPS as our preferred partner for international shipments and lowered our rates. We may also use the Post Office for our global shipments. AS OF JULY 1ST WE WILL START COLLECTING VAT FOR ALL EU ORDERS. ALL APPLICABLE PRODUCT AND VAT/IMPORT FEES WILL BE PREPAID AND THERE WILL BE NOTHING FOR YOU TO PAY AT IMPORT. For all other countries please note that the buyer is responsible for any applicable customs and import duties associated with a purchase. These fees are different from country to country so this is not something we can control or manage from our end. 
Canada standard shipping rates start at $7.99

Worldwide International shipping starts at $9.99 

JULY 12th, 2021 UPDATE FOR OUR EU CUSTOMERS: WE ARE NOW COLLECTING VAT ON YOUR ORDERS. YOU WILL PAY IN FULL AT CHECKOUT AND THERE WILL BE NO CHARGES UPON DELIVERY. WE HOPE THIS WILL BE HELPFUL FOR YOU. PLEASE GET IN TOUCH IF THERE ARE ANY QUESTIONS. 

 

TRACKING: 
tracking information shipping
As soon as your order has shipped, we'll notify you by email and provide you with the tracking information for your package.

RETURNS:
returns nyc factory

We accept returns up to 30 days after the date of purchase. Products must be unused and with tags on. For all domestic orders we offer a flat rate $5 prepaid shipping label and can deduct from your refund.  If you would like to make a prepaid return request, please contact us (info@nycfactory.com) with your order number and the item(s) that you would like to return. One of our friendly  team members will reach out to you as soon as possible with the next steps!

If you return with your own postage please enclose your order number and send to: 
NYC FACTORY 
RETURNS DEPT
219 VALLEY ST, 2ND FL
SOUTH ORANGE NJ 07079

REFUNDS:
Refund
We can not accept used or washed products in return. You can return or exchange within 30 days. If you need more time let us know. Buyer is responsible for return shipping. Once we receive your return and upon inspection we will offer a full refund. No hassle. 

SATISFACTION GUARANTEED:
100% satisfaction guaranteed
Dont be fooled by our low prices - we offer high quality products and speedy shipping. We guarantee satisfaction and if you are not happy please get in touch and we will do what we can to resolve.

As a small business we take pride in our products, service and the overall customer experience from start to finish. We will go out of our way to make this a positive experience for you. 

Thanks for supporting small biz! Please do not hesitate to reach out if any questions.