SHIPPING, RETURNS ETC

FAMILY OWNED SMALL BUSINESS - ESTD SINCE 2008

OUR DO GOOD PROMISE do good promise ON ALL NYCFACTORY.COM ORDERS:

charity donation CHARITY:
AUTOMATIC 3% CHARITY DONATION AT NO COST TO YOU 
POWERED BY  


Carbon Neutral ShippingCARBON NEUTRAL:
CARBON NEUTRAL SHIPPING EMISSIONS DONATION
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GENERAL INFO:

SHIPPING:
shipping nyc factory
We will always try to ship within 1 business day. Same day dispatch on most orders placed by 2pm. Expedited orders are handled with top priority.

We ship from New Jersey. Our domestic orders generally takes 1-5 business days to arrive - there are post office delays to be expected these days. Please contact us if you have time sensitive orders and we will let you know what we can guarantee from our end. 

International orders takes anywhere from a week and up. We have seen some countries with unusual delays due to Covid and backed up customs and post offices. 

SHIPPING DOMESTIC:
usa flag
We ship all across the US with USPS or UPS
US free economy shipping on all orders
US standard shipping $5 flat on all orders
US Expedited shipping rates start at $10

SHIPPING INTERNATIONAL:
global shipping
We ship worldwide - same or next business dispatch. We have recently partnered with UPS as our preferred partner for international shipments and lowered our rates. We may also use the Post Office for our global shipments.
Canada standard shipping rates start at $7.99

Worldwide International shipping starts at $9.99 

TRACKING: 
tracking information shipping
As soon as your order has shipped, we'll notify you by email and provide you with the tracking information for your package.

RETURNS:
returns nyc factory

We accept returns up to 30 days after the date of purchase. Products must be unused and with tags on. We can send a prepaid return label and deduct from your refund. Please contact us for the actual shipping rate (actual cost tbd depending on your order and destination).

If you would like to make a return request, please provide your order number and the item(s) that you would like to return below. One of our friendly  team members will reach out to you as soon as possible with the next steps!

REFUNDS:
Refund
We can not accept used or washed products in return. You can return or exchange within 30 days. If you need more time let us know. Buyer is responsible for return shipping. Once we receive your return and upon inspection we will offer a full refund. No hassle. 

SATISFACTION GUARANTEED:
100% satisfaction guaranteed
Dont be fooled by our low prices - we offer high quality products and speedy shipping. We guarantee satisfaction and if you are not happy please get in touch and we will do what we can to resolve.

As a small business we take pride in our products, service and the overall customer experience from start to finish. We will go out of our way to make this a positive experience for you. 

Thanks for supporting small biz! Please do not hesitate to reach out if any questions.